If people are not swimming, do they need to pay or have a ticket to come inside the park and to the party? Yes. Pirate’s Cove charges a facility admission fee, so even those not planning on swimming need a ticket. If you need to purchase additional tickets, you may do so on the day of the event at a discounted rate. 

If a parent or guardian is just dropping off their child, do they need a ticket? No. If a guest is just dropping off or picking up a child from the party, they may leave collateral at the main entrance with the Head Cashier. If they are in the park more than 20 minutes, the guest will be charged. 

Does the family of the birthday kid, or the birthday kid need a ticket as well? Yes. Everyone entering the park will need a ticket. When you check in for the party, the Head Cashier will make sure and take those tickets out of the party package you purchased.

When can I arrive at Pirates Cove? Once you have received your tickets from the Head Cashier, you have access to the park during our normal hours of operation (Pre-Check at 9:30 a.m., open 10:00 a.m. – 5:30 p.m.) However, you will only have access to your party space during your allotted time slot. 

Weather

We adhere to a specific weather policy. However, when it comes to birthday party packages we work with each individual party on refunds or reschedules. We have a general policy for refunds. 

What if my party must be canceled due to a permanent weather closure before it even starts? If Pirates Cove closes permanently for the day due to weather, you will receive a full refund, minus the cost of cupcakes.

What if my party must be cancelled due to a permanent weather closure after my party starts? If your party time is interrupted due to a temporary weather closure, a partial refund will be given to you.

Party Space

Can we move into the party area before our reserved time slot or stay in our area afterwards if there are no other parties? When you check in with our Head Cashier the day of your party, they will be able to give you those details as to whether there is a party before or after your time slot. If there are no other parties scheduled, then yes. If there is another party scheduled, then no. We do our best to quickly turn parties over so that you will have access to your area for your allotted 2-hour time frame.

Are we allowed to set up decorations? Yes. Except for confetti and piñatas. You are responsible for the set-up and tear down of your party decorations.

If we book a cabana or set up somewhere else in the park, do we need to stay in our designated party space during the time slot? Yes, our Party Hosts will only serve you in your designated party space. However, you are welcome to come and go as you please. Once your party is over, you are welcome to head back to your cabana or designated area you have already set up in.

Are there any items prohibited in the party area? Yes. At Pirates Cove we do not allow outside pizza, alcohol, glass, or knives/weapons. This includes decorations, party favors, as well as any food/drinks in a glass container or with a glass lid.

What are the table sizes and seating arrangements? 

Captain Cook

Areas have three tables in each space. The tables are about four feet in diameter and can seat up to six people at each table. Each table comes with an umbrella in the center. (Can seat 18 people)

Billy Bones

Area has five tables. The tables are about four feet in diameter and can seat up to six people at each table. Each table comes with an umbrella in the center. (Can seat 30 people)

Package Details

What items are included in our package besides the tickets and the reserved space? 

During your reserved time slot, you are provided with the following items:

• 3 beverage pitchers (2 for soda, 1 for water)
• Candles, plates, cups, plasticware, and napkins (all have a general birthday theme)
• Individual ice cream cups (flavors: chocolate, strawberry and vanilla)
  • Captain Cook: 15 Ice Cream Cups
  • Billy Bones: 25 Ice Cream Cups
• Pizza (Cheese, Pepperoni, or Half/Half)
• Cupcakes (must reserves party a minimum of 14 days in advance)
  • Captain Cook: 15 Cupcakes
  • Billy Bones: 25 Cupcakes

• Captain Cook: 2 Pizzas
• Billy Bones: 3 Pizzas
• Party Favor for the birthday kid

If we bring in our own items such as plates and napkins, can we receive a discount or reduced rate on our package? Unfortunately, no. 

What days of the week can I book my party? We offer party packages for Fridays, Saturdays, and Sundays.  

Cupcakes

Where do you get your cupcakes? Our cupcakes come from a local bakery, The Makery Cake Co. They are delicious!

What flavor cupcakes do you have? We offer: Chocolate, Vanilla, and Funfetti with the option of Chocolate or Vanilla Frosting. You can mix/match: 

• Ex: half chocolate cake with vanilla frosting, half chocolate cake with chocolate frosting. 

Can I get decorations on my cupcakes? Not Currently, however; cupcakes do come with sprinkles. 

If I want to bring my own cake or cupcakes, can I? Yes, you can. However, cupcakes are included with your package, bringing your own cupcakes will not alter the price of the party package. 

Would if I have guests with allergies? If you have guests with allergies, you are more than welcome to bring in outside food to accommodate your guests with allergies. All food brought into the park must follow our regulations for outside food.

Can I order extra cupcakes for my party? Yes, you may order extra cupcakes with us. You must place your order 2 weeks (14 days) before the day of your party. Additional cupcakes are:

• 15 cupcakes for $30
• 25 cupcakes for $45

Tickets

Can I pick up my tickets early in order to get those to guests before the party? Yes. Please contact us and we can arrange a pickup date. We just require a day and time as well as a valid Driver’s license upon pickup. 

How do my guests receive their tickets? When you check in for the party with the Head Cashier, you will be given your tickets to hand out to your guests. Unfortunately, Pirates Cove is unable to distribute tickets for you. You will need to meet your guests as they arrive. Thank you for your understanding. 

If I have guests arrive before me, can they get their tickets? Unfortunately, no. However, we do encourage you to pick up your tickets before your party and hand those out early. 

How do I upgrade my space or add more tickets beforehand or the day of? If you are interested in upgrading your space, contact us and we can see if an upgrade is possible. If you simply need to add tickets, we can easily do that on the day of, or in advance. 

If I need to add extra tickets the day of, can you run a tab or tally for me? Unfortunately, we cannot run tabs for birthday parties. If additional tickets are needed on the day of your party, you will have to pay at the same time as you request additional items. Parties are limited to a maximum of 40 total tickets for your party.

If I have unused tickets can I use them or receive a refund? You may use the extra tickets anytime until the end of the season. You may use them any day of the week and for either an adult or child. There will be no refund for unused tickets.

Refunds or Reschedule

What should I do if I need to reschedule my party? Please contact us and we can look at available dates. Due to cupcake orders, we ask that you contact us with a minimum of 14 days before your party to reschedule.

I would like a refund on my party, what should I do? We only offer refunds for cancelled parties or parties affected by temporary/permanent closure of the park due to inclement weather. 

Payment

Do you require a deposit or full payment in order book a party? Whether you book online or through us, we require that you pay in full at the time of the booking. 

Food

Can we bring in our own food or beverages? Yes. Outside food and beverages are allowed in the park. All items must follow our regulations for outside food.

Are there any food items prohibited in the party space? Yes. At Pirates Cove we do not allow outside pizza, alcoholic beverages, glass, or knives. This includes decorations, party favors, as well as any food or drinks in a glass container and dishes with glass lids.

What if I have guests with allergies? If you have guests with allergies, you are more than welcome to bring in outside food to accommodate your guests with allergies. All items brought into the park must follow our regulations for outside food.

What type of pizza do you have at Pirates Cove? Cheese, Pepperoni, or half/half. Both party packages come with the option of adding additional pizzas at a discounted rate. The pizzas are 16” with 8 slices per pizza.

• Captain Cook: 2 Pizzas
• Billy Bones: 3 Pizzas

Can I add on pizza the day of the party? Absolutely! You may add pizza on the day of the party and even add it on as you run out. Just let the Head Cashier know. You will need to pay for those with the Head Cashier as they are ordered. Please do not order from concessions. Only the Head Cashier can give you the discounted birthday party rate on pizza. 

If I need to add pizza the day of my party, can you run a tab or tally for me? Unfortunately, we cannot run tabs for birthday parties. If additional pizzas are needed the day of your party, you will have to pay at the same time as you request additional items.