For residential customers, Englewood owns the service line that runs from the water main in the street to the first connection at the curb stop. The curb stop (and connected service line that runs to the house) is owned by the property owner. At the curb stop, water leaves the public system and enters a privately-owned service line that serves an individual premise.

Your Water Service Line

Your water service line is the pipe that carries water from the water main in the street to the inside of your home. The service line between the water main and the curb stop is owned by the city. The remainder of the service line, from the curb stop to inside the home, is owned by the property owner.

Your Water Service Line with the Meter Outside of Your Home

Your Water Service Line with the Meter Inside of Your Home

For commercial and industrial customers, the property owner owns the entire length of the service line from the water main to the building.  

The program is designed to go to each Replacement Zone to verify the service line material for all properties with a construction year prior to 1960.

• The acidity or alkalinity of the water
• The types and amounts of minerals in the water
• The amount of lead that water comes into contact with
• The water temperature
• The amount of wear in the pipes
• How long the water stays in pipes
• The presence of protective scales or coatings in the pipes. 

No, you do not have to pay to have your lead or galvanized steel lead service line replaced through the Englewood Utilities Lead Reduction Program. Anyone asking you for payment is not affiliated with Englewood Utilities. You will never be asked to pay for a replacement before receiving your new service line through the Englewood Utilities Lead Reduction Program. Basic restoration of drywall, flooring, and special landscaping is your responsibility, as outlined in your Customer Acknowledgement Form. Homes built after 1960 that have galvanized steel service lines are not at risk for lead contamination and are not included in the Lead Reduction Program.  Lead service lines were no longer installed after 1960. Post-1960 galvanized steel service lines are not connected to (downstream of) lead service lines and therefore not at risk for degradation and lead contamination from historic lead service lines.

No. All meters in the City of Englewood, for both homes and businesses, are being upgraded to an Advanced Metering Infrastructure (AMI) technology for more accurate billing and monitoring. The changeout will update the city’s old and obsolete metering system. If your home has an indoor meter it will be moved outside at no expense. 

Learn more about Water-Metering Infrastructure Conversion here.

Contractors, hired by Englewood Utilities, will verify the service line material for all properties built before1960 through an interior or exterior inspection. Both the customer owned, and utility owned sides of the service line will be checked and replaced, if necessary. Homes built after 1960 that have galvanized steel service lines are not at risk for lead contamination and are not included in the Lead Reduction Program.  Lead service lines were no longer installed after 1960. Post-1960 galvanized steel service lines are not connected to (downstream of) lead service lines and therefore not at risk for degradation and lead contamination from historic lead service lines.

Galvanized steel service lines that are or were downstream from a lead service line can capture lead. This lead can be released into drinking water over time. Exposure to lead in drinking water can cause serious health effects in all age groups. Homes built after 1960 that have galvanized steel service lines are not at risk for lead contamination and are not included in the Lead Reduction Program.  Lead service lines were no longer installed after 1960. Post-1960 galvanized steel service lines are not connected to (downstream of) lead service lines and therefore not at risk for degradation and lead contamination from historic lead service lines.

Englewood Utilities is required to notify consumers annually if they have a galvanized steel service line that is currently or was previously connected to a lead service line. These lines are referred to as “galvanized requiring replacement” service lines. You can also enter your address into Englewood Utilities’ online inventory map here to see if your property’s material type has already been confirmed. If your service line is confirmed to be lead or galvanized steel, your property will be included in the replacement program. Homes built after 1960 that have galvanized steel service lines are not at risk for lead contamination and are not included in the Lead Reduction Program.  Lead service lines were no longer installed after 1960. Post-1960 galvanized steel service lines are not connected to (downstream of) lead service lines and therefore not at risk for degradation and lead contamination from historic lead service lines.

To locate your property Enter your address and the map will tell you if your home or business has a possible lead service line. Search Your Address Here. 

If you would like to request that your service line material is physically verified, please contact the City of Englewood Utilities’ billing department at 303-762-2635 from 8 am to 5pm, Monday – Friday, or email us at lead@englewoodco.gov. 

The annual material letter lists your service line as “Unknown” because the exact material has not yet been physically verified. The designations on the website—such as “Assumed Lead” or “Assumed Non-Lead”—are based on available data sources, including property records, utility records, and neighborhood information.

Regardless of these designations, all service lines labeled “Assumed Lead,” “Assumed Non-Lead,” or “Unknown” will be physically inspected to confirm the material. This verification will occur when construction begins in your neighborhood, and all properties built before 1960 will be inspected by the end of 2026.

Following a lead service line replacement, Englewood Utilities will provide a free water pitcher and filter for customers to use for six months after replacement. If you do not have a confirmed lead service line and you wish to have a water pitcher and filter, you can purchase one using these guidelines to ensure it is made to remove lead. 

Certified filters should be used for drinking water, preparing infant formula or in the preparation of any food where water is a base ingredient or absorbed into the food (recipes like rice, beans and soup). It is fine to use tap water for all other uses (e.g., showering, bathing, laundry, irrigation, dishwashing, brushing teeth, etc.). 

After lead service line replacement, please maintain the water pitcher and filter according to the manufacturer's instructions for six months. 

Following a lead service line replacement, Englewood Utilities will provide a free water pitcher and filter for customers, including renters, to use for six months after replacement. If you do not have a confirmed lead service line and you wish to have a water pitcher and filter, you can purchase one using these guidelines to ensure it is made to remove lead. 

Flushing your water line means running water through your open faucets for at least 30 minutes immediately following your lead service line replacement. This will assist in moving lead particles out of your internal plumbing and prevent such things as changes in water pressure, discolored water, and clogged fixtures. 

Lead may still be present even after your service line replacement if your internal plumbing fixtures contain lead or galvanized steel. For more information on other lead sources in your home, visit cdphe.colorado.gov/lead. Colorado Housing Connects is a helpline that can assist in answering a variety of housing questions and direct homeowners or renters to additional resources. For more information, contact Colorado Housing Connects at 844-926-6632 or visit coloradohousingconnects.org.

Q. I received a letter from HomeServe Insurance with an Xcel Energy logo that included information about purchasing insurance to cover the cost of repairs for water and sewer lines on private property. Is HomeServe working with Englewood Utilities for the Lead Reduction Program?

A: No, the City or Englewood Utilities' Lead Reduction Program (LRP) have no affiliation with HomeServe Insurance. Our program aims to remove lead and galvanized steel water service lines from the community. Englewood Utilities will pay to replace lead or galvanized steel service lines from the water main to the first connection inside the property, as long as funds are available.  Should you have a confirmed lead or galvanized steel water service line and you decline replacement by Englewood Utilities during the Lead Replacement Program, you will be responsible for the cost of future water service line replacement. Homes built after1960 that use galvanized steel pipes are not at risk for lead contamination and are not included in the Lead Reduction Program. The galvanized steel in these newer homes is installed in a way that prevents lead from getting into drinking water.”

Q. I thought the Englewood Utilities’ Lead Reduction Program covered the cost of replacing my water service line if it is made of lead or galvanized steel. So, why did I receive mail from HomeServe Insurance with an Xcel Energy logo about covering the cost of repairs for water and sewer lines on private property?

We understand your concern, but please be assured that Englewood's Lead Reduction Program does not place any direct costs on residents for replacing confirmed lead and galvanized steel water service lines, as long as public funds are available. Should you have a confirmed lead or galvanized steel water service line, and you decline replacement by Englewood Utilities during the Lead Replacement Program, you will be responsible for the cost of future water service line replacement. Homes built after1960 that use galvanized steel pipes are not at risk for lead contamination and are not included in the Lead Reduction Program. The galvanized steel in these newer homes is installed in a way that prevents lead from getting into drinking water.”